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Complaint Resolution by State

Student complaint resolution process

In the unlikely event you have an issue with our online instruction or student services, please contact our eLearning Support Services so that we can help you.  Students may also contact our accreditation agency, The Northwest Commission on Colleges and Universities, which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.

 The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit Washington Student Achievement Council Student Complaint Process for information regarding the WSAC complaint process.

 Online students may file a student complaint by following the Shoreline Community College General Student Complaint Process.

Complaint Resolution Contacts by State

Alabama

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Alabama (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit  WSAC Student Complaints .


Online students residing in Alabama may also file a complaint with:

State Portal Agency Contact:

G. G. Fitch, Executive Director
Alabama Commission on Higher Education
100 N. Union St. #782
Montgomery, Alabama 36104
Gregory.Fitch@ache.alabama.gov

Alaska

If, after exhausting the Shoreline Community College General Shoreline Student Complaint Process, online students residing in Alaska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alaska may also file a complaint with:

State Portal Agency Contact:

Joann Rieselbach
School Relations Manager
Alaska Commission on Post Secondary Education
PO Box 110505
Juneau, AK 99811-0505
907.465.6678

Arizona

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Arizona (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arizona may also file a complaint with:

State Portal Agency Contact:

Lanna Dueck
Executive Director
Arizona SARA Council
2323 W. 14th Street
Tempe, AZ 85281
480.517.8226
lanna.dueck@riosalado.edu

Arkansas

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Arkansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arkansas may also file a complaint with:

State Portal Agency Contact:

Alana Boles
Program Specialist, Academic Affairs
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
501.371.2060

California

Online students may file a student complaint by following the Shoreline Community College General Student Complaint Process.

Online students residing in California may also contact:

State Portal Agency Contact:

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
(916) 431-6959

Colorado

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Colorado (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Colorado may also file a complaint with:

State Portal Agency Contact:

Heather Delange
Academic Policy Officer
Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
303.866.4209
heather.delange@dhe.state.co.us

Connecticut

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Connecticut (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Connecticut may also file a complaint with:

State Portal Agency Contact:

Christon R. Kurker-Stewart, Esq.
Senior Associate, Academic Affairs
Office of Higher Education
State of Connecticut
39 Woodland Street
Hartford, CT 06105
Telephone: 860.947.1820
Fax: 860.947.1310
ckurker-stewart@ctohe.org

Delaware

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Delaware (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.


Online students residing in Delaware may also file a complaint with:

State Portal Agency Contact:

Shana Payne
Director, Higher Education Office
Delaware Department of Education
Delaware Higher Education Office
Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901
302.735.4120
Shana.Payne@doe.k12.de.us

District of Columbia

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in the District of Columbia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.


Online students residing in the District of Columbia may also file a complaint with:

State Portal Agency Contact:

Angela H. Lee
Executive Director
Higher Education Licensure Commission
Postsecondary Education
Office of the State Superintendent of Education
810 1st Street, NE
Washington, DC 20002
202.727.6436
Angela.Lee@dc.gov

Florida

Online students may file a student complaint by following the Shoreline Community College General Student Complaint Process

Online students residing in Florida may also contact:

State Portal Agency Contact:

Commission for Independent Education 
325 W. Gaines St, Suite 1414 
Tallahassee, Florida 32399-0400 
(850) 245-3200

Georgia

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Georgia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Georgia may also file a complaint with:

State Portal Agency Contact:

Patricia “Pat” Neri
GA-SARA Coordinator
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.3235
GASARA@gnpec.org

Hawaii

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Hawaii (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Hawaii may also file a complaint with:

State Portal Agency Contact:

Bobbi Lum-Mew
Program Administrator
Hawaii Post-Secondary Education Authorization Program
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
808.586.7327
hpeap@dcca.hawaii.gov

Idaho

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Idaho (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Idaho may also file a complaint with:

State Portal Agency Contact:

 Valerie Fenske
Idaho Private Colleges & Proprietary Schools Coordinator
Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037
208.332.1587
valerie.fenske@osbe.idaho.gov

 

Illinois

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Illinois (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Illinois may also file a complaint with:

State Portal Agency Contact:

Nkechi Onwuameze, PhD
Assistant Director for Academic Affairs
Illinois SARA Coordinator
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
217.557.7382
sara@ibhe.org

Indiana

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Indiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Indiana may also file a complaint with:

State Portal Agency Contact:

Ken Sauer
Senior Associate Commissioner and Chief Academic Officer
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 550
Indianapolis, IN 46204-1984
317.232.1090
academics@che.in.gov

Iowa

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Iowa (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Iowa may also file a complaint with:

State Portal Agency Contact:

J. Carolyn Small
Postsecondary Registration Coordinator
Iowa College Student Aid Commission
430 E. Grand Ave., 3rd floor
Des Moines, IA 50309
515.725.3413
Carolyn.small@iowa.gov

Kansas

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Kansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kansas may also file a complaint with:

State Portal Agency Contact:

Jennifer L. Armour
Business Analyst, Private Postsecondary Education
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
785.296.2410
jarmour@ksbor.org

 

Kentucky

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Kentucky (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.


Online students residing in Kentucky may also file a complaint with:

State Portal Agency Contact:

Sarah Levy
Director of Postsecondary Licensing
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
502.573.1555 ext. 350
sarah.levy@ky.gov

Louisiana

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Louisiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Louisiana may also file a complaint with:

State Portal Agency Contact:

Larry Tremblay
Deputy Commissioner for Planning, Research and Academic Affairs
Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
225.342.4253
larry.tremblay@la.gov

 

Maine

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Maine (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints .

Online students residing in Maine may also file a complaint with:

State Portal Agency Contact:

Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, Maine 04333
(207) 624-6600

Maryland

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Maryland (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maryland may also file a complaint with:

State Portal Agency Contact:

Jennifer Vest Frank
Assistant Secretary 
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
410-767-3041
jennifer.frank@maryland.gov

Massachusetts

Online students may file a student complaint by following the Shoreline Community College General Student Complaint Process.

Online students residing in Massachusetts may also contact:

State Portal Agency Contact:

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
(617) 994-6950

 

Michigan

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Michigan (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Michigan may also file a complaint with:

State Portal Agency Contact:

Michael Beamish, Manager
State of Michigan
Dept. of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing
Schools and Licensing
PO Box 30018
Lansing, MI 48909
517.241.6806 phone
517.373.2162 fax
beamishm@michigan.gov

 

Minnesota

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Minnesota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Minnesota may also file a complaint with:

State Portal Agency Contact:

Betsy Talbot
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3965
Betsy.Talbot@state.mn.us

Mississippi

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Mississippi (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Mississippi may also file a complaint with:

State Portal Agency Contact:

Menia Dykes
Director of Accreditation
Mississippi Institutions of Higher Learning
3825 Ridgewood Road
Jackson, MS 39211
601.432.6372
mdykes@mississippi.edu

Missouri

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Missouri (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Missouri may also file a complaint with:

State Portal Agency Contact:

Leroy Wade
Assistant Commissioner
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
573.751.2361
leroy.wade@dhe.mo.gov

Montana

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Montana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Montana may also file a complaint with:

State Portal Agency Contact:

Elizabeth Ternes
Academic Policy Specialist
Office of the Commissioner of Higher Education
Montana University System
PO Box 20320
Helena, MT 59620-320
406.444.0311
eternes@montana.edu

 

Nebraska

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Nebraska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nebraska may also file a complaint with:

State Portal Agency Contact:

Kathleen L. Fimple, Ph.D.
Academic Programs Officer
Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
402.471.0030
Kathleen.Fimple@nebraska.gov

 

Nevada

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Nevada (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nevada may also file a complaint with:

State Portal Agency Contact:

Crystal Abba
Vice Chancellor for Academic & Student Affairs
Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775.784.4901
crystal_abba@nshe.nevada.edu

 

New Hampshire

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in New Hampshire (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Hampshire may also file a complaint with:

State Portal Agency Contact:

Edward R. MacKay, Director
Division of Higher Education
Higher Education Commission
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
603.271.0256
Edward.MacKay@doe.nh.gov

 

New Jersey

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in New Jersey (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Jersey may also file a complaint with:

State Portal Agency Contact:

Eric Taylor, Esq.
Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State St., 4th FL
P.0. Box 542
Trenton, NJ 08625
609.984.3738
eric.taylor@oshe.nj.gov

New Mexico

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in New Mexico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Mexico may also file a complaint with:

State Portal Agency Contact:

David Mathews
General Counsel
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
505.476.8402
david.mathews@state.nm.us

New York

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in New York (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New York may also file a complaint with:

State Portal Agency Contact:

Owen Donovan
Supervisor, Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov

North Carolina

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in North Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Carolina may also file a complaint with:

State Portal Agency Contact:

Terrence R. Scarborough, M.P.A.
Director of SARA-NC
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
919.549.8614, ext. 4660
tscarborough@ncseaa.edu

 

North Dakota

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in North Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Dakota may also file a complaint with:

State Portal Agency Contact:

Tanya Spilovoy
Director, Distance Education & State Authorization 
North Dakota University System
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
701.328.4102
tanya.spilovoy@ndus.edu

 

Ohio

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Ohio (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Ohio may also file a complaint with:

State Portal Agency Contact:

Matt Exline
Assistant Director of Program Approval Operations
Ohio Board of Regents
25 South Front Street
Columbus, OH  43215
614.728.3095
mexline@regents.state.oh.us

 

Oklahoma

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Oklahoma (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oklahoma may also file a complaint with:

State Portal Agency Contact:

Daniel Archer
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Ste. 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9142
darcher@osrhe.edu

Oregon

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Oregon (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oregon may also file a complaint with:

State Portal Agency Contact:

Juan Baez-Arevalo
Director of Private Post-secondary Education
Higher Education Coordinating Commission
775 Court Street NE
Salem, OR  97301
503.947.5977
juan.baez-arevalo@state.or.us

 

Pennsylvania

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Pennsylvania (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Pennsylvania may also file a complaint with:

State Portal Agency Contact:

Patricia Landis
Division Chief
Department of Education
Division of Higher & Career Education
333 Market Street 
Harrisburg, PA 17126
717.783.8228
plandis@pa.gov

Rhode Island

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Rhode Island (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints .

Online students residing in Rhode Island may also file a complaint with:

State Portal Agency Contact:

Commissioner of Higher Education
Rhode Island Office of Higher Education
80 Washington Street
Suite 524
Providence, Rhode Island 02903

 

South Carolina

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in South Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Carolina may also file a complaint with:

State Portal Agency Contact:

Clay Barton
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.7781
Cbarton@che.sc.gov

South Dakota

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in South Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Dakota may also file a complaint with:

State Portal Agency Contact:

Katie Boehnke
Academic Affairs Specialist
South Dakota SARA Coordinator
South Dakota Board of Regents
306 East Capitol Ave., Suite 200
Pierre, SD 57501
605.773.3455
Katie.Boehnke@sdbor.edu 

Tennessee

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Tennessee (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Tennessee may also file a complaint with:

State Portal Agency Contact:

Julie Woodruff
Director of Postsecondary School Authorization and Lead Attorney
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
615.253.8857
julie.woodruff@tn.gov

Texas

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Texas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Texas may also file a complaint with:

State Portal Agency Contact:

Jessica Acton
Program Director
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512.427.6214
jessica.acton@thecb.state.tx.us

 

Utah

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Utah (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Utah may also file a complaint with:

State Portal Agency Contact:

Cynthia “Cyd” Grua
Office of the Commissioner for Higher Education
Utah System of Higher Education
Board of Regents Building, The Gateway
60 S 400 W
Salt Lake City, Utah 84111
801.321.7152
cgrua@ushe.edu

Vermont

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Vermont (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Vermont may also file a complaint with:

State Portal Agency Contact:

Cassandra Ryan
School Finance Analyst
Vermont Agency of Education
120 State St.
Montpelier, VT 05620
802.479.8545
Cassandra.Ryan@state.vt.us

 

Virginia

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Virginia may also file a complaint with:

State Portal Agency Contact:

Darlene Derricott
Director of Academic Services
State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
804.2252621
DarleneDerricott@schev.edu

Washington

If, after exhausting the Shoreline Community College General Student Complaint Process, Washington State students are not satisfied with the resolution of their complaint, they may file a complaint with the Washington State Board for Community and Technical Colleges (WSBCTC).  The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington.  For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, ballinder@sbctc.edu, 360-704-4315 or visit sbctc.edu

West Virginia

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in West Virgina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in West Virginia may also file a complaint with:

State Portal Agency Contact:

Mark Stotler
Director of Academic Programming
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
304.558.0262
mark.stotler@wvhepc.edu

Wisconsin

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Wisconsin (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wisconsin may also file a complaint with:

State Portal Agency Contact:

Dr. Morna Foy
President, Wisconsin Technical College System and
Chair, Wisconsin Distance Learning Authorization Board
Wisconsin Distance Learning Authorization Board
4622 University Avenue - PO Box 7874
Madison, WI 53707-7874
608.266.1770
President@wtcsystem.edu

 

Wyoming

If, after exhausting the Shoreline Community College General Student Complaint Process, online students residing in Wyoming (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wyoming may also file a complaint with:

State Portal Agency Contact:

Larry Buchholtz
Fiscal Operations Team Manager State of Wyoming
Wyoming Community College Commission
2300 Capitol Ave., 5th Floor, Suite B
Cheyenne, WY 82002
307.777.7068
larry.buchholtz@wyo.gov